Be kind.

​When I came in to work last night I had a client that was complaining of having pain (I have to take the client at their word)….so I asked if she needed to go to the ER. Client said yes, so I garb up with my mask, grab keys, wallet, hand sanitizer and inform client we are taking the van…I instruct client that for her safety as well as mine I need her to sit in the very back as far away from me as possible…that turned into a minor discussion/argument as she “felt” insulted…I calmly explained to her that I have a family I do not want exposed anymore than is necessary and she is currently pregnant so I am also taking into account her unborn child….she proceeded to call me a few choice words…just a minor verbal assault…we get to the ER and now she wants me to go in with her…she pleads…begs and refuses to get out of the vehicle…I calmly inform her that I am unable to go in with her and I need her to make a choice, go in and get checked or return back to the shelter…she chose to stay but it took a good 10 minutes for her to get out…there are a few things I tolerate, but I am not paid enough to be cussed at/verbally assaulted, I am an “Essential” employee, I do not get hazard pay. I am respectful to these clients even though many times they are quite a handful…anywho when I returned to the office I proceeded to complete incident reports and write ups…shortly thereafter she called to say she was ready to be picked up…on the way back she asked if I had written her up and how many write-ups can she get before she is asked to leave the shelter…SIGH***she was written up twice on the previous shift, her stay is precarious and she is on a behavioral contract that has been grossly violated…to be in a Domestic Violence Shelter and to verbally assault the staff is not kosher…this individual is pregnant, has a limited education, no motivation to better her situation…staff has been working with her for quite some time in trying to motivate her to complete her education…all while putting up with her atrocious behavior. I informed her that I did have two write-ups to add to her previous two and the additional ones in her file…this is not the time to be trying to get yourself kicked out of a shelter…..Some people….#bekind